Background

Refund Policy

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1. Introduction

At Electric & Gas Services, we strive to provide high-quality products and services. If you are not satisfied with your purchase, please review our refund policy below to understand your options and how to request a refund.

2. Eligibility for Refunds

We offer refunds under the following conditions:

  • Product Defects: If the product is defective or damaged upon arrival, you are eligible for a refund. Please contact us within 7 days of receiving.
  • Incorrect Product: If you receive a product that is different from what you ordered, you may request a refund within 7 days of receipt.
  • Service Issues: If you experience issues with our services, please contact us within 7 days of the service being rendered.

3. Non-Refundable Items

We do not offer refunds for the following items:

  • Custom Orders: Products that are custom-made or personalized cannot be refunded.
  • Digital Products: Once downloaded or accessed, digital products are non-refundable.
  • Opened or Used Products: Products that have been opened or used are not eligible for a refund unless defective.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at info@electricandgass.services with your order number and details about the issue.
  2. Provide any relevant photos or documentation to support your request, especially for defective or incorrect products.
  3. Our team will review your request and provide instructions on how to return the product (if applicable) and process your refund.

5. Refund Processing Time

Refunds will be processed within 7-10 business days after we receive the returned product or confirm the refund request. The refund will be credited to the original payment method.

6. Exchanges

If you would like to exchange a product for a different size, color, or model, please contact us. Exchanges are subject to availability and may require you to return the original product.

7. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Phone: (888) 585-0013

Email: info@electricandgass.services

Address: 201 Wright St, Westbury, NY 11590, USA