Cancellation Policy

1. Introduction

At Electric & Gas Services, we understand that plans can change. Our cancellation policy outlines the terms and conditions under which you may cancel your order or service. Please review this policy carefully to understand your rights and responsibilities regarding cancellations.

2. Cancellation of Orders

Orders can be canceled under the following conditions:

• Before Shipment: You may cancel your order free of charge if the cancellation request is made before the order has been shipped. Please contact our customer service team as soon as possible to process the cancellation.
• After Shipment: If the order has already been shipped, you will need to follow our return policy for a refund. Shipping and handling fees are non-refundable.
• Custom Orders: Custom-made or personalized orders cannot be canceled once production has started.

3. Cancellation of Services

If you wish to cancel a service, please adhere to the following guidelines:

• Notice Period: A minimum notice period of 7 days is required for canceling any scheduled service. Cancellation requests must be made via email or phone to our customer service team.
• Non-Refundable Fees: Any fees associated with scheduling or booking the service are non-refundable. If you have already paid for the service, partial refunds may be issued based on the timing of the cancellation.
• Service-Specific Terms: Some services may have specific cancellation terms outlined in the service agreement. Please refer to your service contract for detailed terms.

4. How to Cancel

To cancel an order or service, please follow these steps:

1. Contact our customer service team at info@electricandgass.services or call us at (888) 585-0013 with your order number or service details.
2. Provide the reason for cancellation and any relevant information to process your request.
3. Our team will confirm the cancellation and inform you of any applicable fees or refund procedures.

5. Refunds for Cancellations

Refunds for canceled orders or services will be processed according to the terms outlined above. Please allow 7-10 business days for the refund to be credited to your original payment method.

6. Changes to This Cancellation Policy

We may update our Cancellation Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us at:

Phone: (888) 585-0013

Email: info@electricandgass.services

Address: 201 Wright St, Westbury, NY 11590, USA